booking, payment and cancellation policies
I understand that if I cancel a scheduled appointment, I must notify Flex Pilates LLC at least 24 hours before my scheduled appointment (12 hours for a class) or I will be held responsible for full payment.
I understand that a valid credit card is required in order to book a session. My account will not be processed until the time of my session. My signature authorizes Flex Pilates LLC to bill me in the event that I am not present in the studio for the transaction.
I understand that if I have not arrived or called within 20 minutes post my scheduled private/duet start time (10 minutes for a class), I will be considered a no-show and will be charged the full session fee. My instructor is not responsible to stay beyond stated times if I have not called to say I am coming.
I understand that Flex Pilates LLC is subject to change or cancel a session due to scheduling conflicts, sickness, or emergencies, and all efforts will be made to reschedule my session.
I understand that a commitment to a recurring appointment time extends beyond the duration of my purchased Pilates session package. I am responsible for notifying Flex Pilates LLC of any schedule changes during or beyond my session package.
I understand that habitual cancellations, late cancellations and no-shows may lead to losing my recurring appointment time.
I understand that all sessions are non-refundable, however transfers of credit may be arranged at Flex Pilates LLC’s discretion.
I understand that all pre-paid intro 3-packs automatically expire in 6 weeks, 4-packs automatically expire in 2 months, and 8-packs automatically expire in 3 months from the date of first use.
informed consent and waiver & release of liability
I have elected to participate in a program of progressive physical exercise and to retain the services of Flex Pilates LLC to receive physical training. I hereby assume all risk of injury from my participation. To that end, I acknowledge and agree to all the following:
The exercise program utilizes a technique of muscle conditioning, strengthening and stretching. the possible benefits of this program include improved muscle strength, endurance, flexibility, improved body posture and alignment. During exercise, there exists a potential for muscle tears, soreness or stiffness, sprains, strains and breaks, abnormal blood pressure, fainting, feelings of tiredness, lightheartedness, mood changes, heart beat disorders and instances of heart attack, paralysis, and other severe injuries up to and including death. I assume all of the foregoing risks, and accept personal responsibility for any and all other damages or other injury I might suffer.
I know I have the express right to decline any exercise at any time. In addition, I may withdraw from any exercise at any time.
I understand that an examination and approval by a physician should be obtained prior to participation in any exercise program. I further understand that I should continue to keep my instructor at Flex Pilates LLC fully informed of any physical condition or disability which could prevent or limit my participation in an exercise or physical conditioning program.
I hereby fully and forever release, discharge and hold harmless Flex Pilates LLC, its employees, officers, directors, agents, and independent contractors, from any and all liability to me, my heirs and next of kin, for any and all claims, demands, rights of action, causes of action, losses or damages on account of injury including death or damage to property, caused or alleged to be caused in whole or in part by the negligence of Flex Pilates LLC, its employees, officers, directors, agents or independent contractor instructors, and hereby waive any right to sue any of the foregoing for any injuries I may sustain or losses I may incur whether known or unknown directly or indirectly resulting from any of the activities described above.
I agree that the terms of the informed consent and waiver & release of liability shall be applicable to all training received from Flex Pilates LLC, regardless of how that training is conducted/provided, including, but not limited to, in person training (whether in a class or individual setting), training provided through an online portal, whether through the Flex Pilates LLC website or through another online platform featuring Flex Pilates LLC instructors.
I recognize that my participation in the activities covered hereby is expressly conditioned upon my agreement to each and every term herein and my signing and returning this waiver and release form. I understand that I may show this informed consent and waiver & release of liability to my own independent legal counsel before signing.